Social Media Marketing dan Brand Awareness sebagai Penentu Keputusan Pembelian Produk Kecantikan Emina

Authors

  • Aliyah nasya Salsabila Universitas Kristen Maranatha
  • Cen Lu Universitas Kristen Maranatha

DOI:

https://doi.org/10.59422/lbm.v3i03.939

Keywords:

social media marketing, brand awareness, Keputusan Pembelian, Pemasaran Digital, Industri Kecantikan

Abstract

Penelitian ini dilakukan untuk mengevaluasi sejauh mana pemasaran melalui media sosial serta kesadaran merek mempengaruhi keputusan konsumen dalam membeli produk kecantikan Emina. Studi ini memakai pendekatan kuantitatif dengan metode survei terhadap 100 partisipan yang aktif menggunakan media sosial dan pernah melakukan pembelian produk Emina. Pengumpulan data dilakukan dengan kuesioner berformat skala Likert 5 poin, lalu dianalisis melalui regresi linier berganda guna menguji efek simultan dan parsial dari variabel bebas terhadap variabel terikat. Temuan penelitian memperlihatkan bahwa social media marketing memberikan dampak positif yang signifikan terhadap keputusan pembelian, dengan nilai koefisien regresi sebesar 0,268. Selain itu, brand awareness juga menunjukkan pengaruh yang signifikan dan positif, dengan koefisien regresi senilai 0,685 terhadap keputusan pembelian. Jika digabungkan, kedua variabel tersebut menjelaskan 79,7% variasi yang terjadi dalam keputusan konsumen untuk membeli. Hasil ini menggarisbawahi pentingnya penerapan strategi media sosial yang tepat dalam memperkuat brand awareness sekaligus mendorong keputusan pembelian. Secara praktis, studi ini menyarankan untuk mengoptimalkan konten digital, memperkuat citra merek, dan memanfaatkan berbagai platform pemasaran guna mempertahankan keunggulan di industri kecantikan yang penuh persaingan.

References

Aaker, D. A. (1996). Measuring Brand Equity across Products and Markets. California Management Review, 38, 102–120.

Akkucuk, U., & Esmaeili, J. (2016). Research in Business & Social Science. Journal of Research in Business & Social Science, 5(4), 1–16.

Ardiansyah, F., & Sarwoko, E. (2020). How social media marketing influences consumers purchase decision? A mediation analysis of Brand Awareness. JEMA: Jurnal Ilmiah Bidang Akuntansi Dan Manajemen, 17(2), 156. https://doi.org/10.31106/jema.v17i2.6916

Assael, H., & Day, G. S. (1968). Attitudes and awareness as predictors of market share. Journal of Advertising Research, 8(4), 3–10.

Aswani, R., Ilavarasan, P. V., Kar, A. K., & Vijayan, S. (2018). Adoption of public WiFi using UTAUT2: An exploration in an emerging economy. Procedia Computer Science, 132, 297–306. https://doi.org/10.1016/j.procs.2018.05.180

BeautyJurnal.com. (2019). Emina Kosmetik Lokal Populer. BeautyJurnal.Com. https://www.beautyjournal.id/search/emina-kosmetik-lokal-populer

Chatterjee, S., & Kar, A. (2020). Why do small and medium enterprises use social media marketing and what is the impact: Empirical insights from India. International Journal Information Management.

Chatterjee, S., Rana, N. P., Khorana, S., Mikalef, P., & Sharma, A. (2021). Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach. Information Systems Frontiers.

Chen, S., & Lin, C. (2019). Technological Forecasting & Social Change Understanding the effect of social media marketing activities : The mediation of social identification , perceived value , and satisfaction ☆. Technological Forecasting & Social Change, 140(December 2018), 22–32. https://doi.org/10.1016/j.techfore.2018.11.025

Darban, A., & Li, W. (2012). The impact of online social networks on consumers’ purchasing decision. Jönköping University.

Fanion, R. (2011). Social Media Brings Benefits To Top Companies. Central Penn Business Journal. Central Penn Business Journal, 27(3), 76–77.

Farjam, S., & Hongyi, X. (2015). Reviewing the Concept of Brand Equity and Evaluating Consumer-Based Brand Equity (CBBE) Models. International Journal of Management Science and Business Administration, 1(8), 14–29.

Fatima, T., & Bilal, A. R. (2019). Achieving SME performance through individual entrepreneurial orientation: An active social networking perspective. Journal of Entrepreneurship in Emerging Economies.

Ghozali, I. (2011). No TitleAplikasi Analisis Multivariate Dengan Program SPSS versi 19. Badan Penerbit Universitas Diponegoro.

Hartzel, K. S., Mahanes, C. J., Maurer, G. J., Sheldon, J., Trunick, C., & Wilson, S. J. (2011). Corporate Posts and Tweets: Brand Control in Web 2.0. Journal of Information & Knowledge Management, 10(1), 51–58.

Hasan, M., & Sohail, M. S. (2021). The influence of social media marketing on consumers ’ purchase decision : investigating the effects of local and nonlocal brands. Journal of International Consumer Marketing, 33(3), 350–367.

Huang, R., & Sarigöllü, E. (2014). Assessment of Brand Equity Measures. International Journal of Market Research.

Hutter, K., Hautz, J., Dennhardt, S., & Füller, J. (2013). The impact of user interactions in social media on Brand Awareness and purchase intention: the case of MINI on Facebook. Journal of Product & Brand Managemen.

Kar, A. K., & Kushwaha, A. (2021). Facilitators and Barriers of Artificial Intelligence Adoption in Business – Insights from Opinions Using Big Data Analytics. Information Systems Frontiers.

Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22.

Khoa, B. T. (2020). The antecedents of relationship marketing and customer loyalty: A case of the designed fashion product. Journal of Asian Finance, Economics and Business, 7(2), 195–204. https://doi.org/https://doi.org/10.13106/jafeb.2020.vol7.no2.195

Kim, J., Jin, B., & Swinney, J. L. (2009). The role of etail quality, e-satisfaction and e-trust in online loyalty development process. Journal of Retailing and Consumer Services, 16, 239–247.

Kotler, & Keller. (2012). Marketing Management. Pearson.

Kumar, R., Kamra, D. N., Agarwal, N., & Chaudhary, L. C. (2007). In vitro methanogenesis and fermentation of feeds containing oil seed cakes with rumen liquor of buffalo. Asian-Aust. J. Anim. Sci., 20(8), 1196–1200.

Macdonald, E. K., & Sharp, B. M. (2000). Brand Awareness Effects on Consumer Decision Making for a Common, Repeat Purchase Product: A Replication. Journal of Business Research, 48(5), 15.

Mason, A. N., Narcum, J., & Mason, K. (2021). Social media marketing gains importance after Covid-19. Cogent Business & Managment, 8(1).

Momberg, D., Jacobs, B., & Sonnenberg, N. C. (2012). The role of environmental knowledge in young female consumers’ evaluation and selection of apparel in South Africa. International IJC, 36(4).

Park, J., Hyun, H., & Thavisay, T. (2021). Journal of Retailing and Consumer Services A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention. Journal of Retailing and Consumer Services, 58(March 2020), 102272. https://doi.org/10.1016/j.jretconser.2020.102272

Perumal, P., & Yoganathen, A. (2018). Influence Of Social Media Marketing On Consumer Buying Decision Making Process. SLIS Student Research Journal.

Puspaningrum, A. (2020). Social Media Marketing and Brand Loyalty: The Role of Brand Trust. Journal Asian Finance Economics and Business, 7(12).

Rao, A. R., & Monroe, K. B. (1988). The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations. Journal of Consumer Research, 15, 253–264.

Rao, A., & Sieben, W. A. (1992). The Effect of Prior Knowledge on Price Acceptability and the Type of Information Examined. Journal of Consumer Research.

Reveilhac, M., & Blanchard, A. (2022). The framing of health technologies on social media by major actors: Prominent health issues and COVID-related public concerns. International Journal of Information Management Data Insights, 2(1), 100068. https://doi.org/10.1016/j.jjimei.2022.100068

Romaniuk, J., Wight, S., & Faulkner, M. (2017). Brand Awareness: revisiting an old metric for a new world. Journal of Product & Brand Management.

Sadrabadi, A. N., Saraji, M. K., & Monshizadeh, M. (2018). Evaluating the Role of Brand Ambassadors in Social Media. Journal of Marketing Management, 2(3), 54–70.

Salem, M. Z. (2018). Effects of perfume packaging on Basque female consumers purchase decision in Spain. Emerald Insight, 56(8).

Schiffman, L. G., & Kanuk, L. L. (2007). Consumer Behaviour (9th ed.). New Jersey: Pearson Prentice Hall.

Seo, E.-J., & Park, J.-W. (2018). A study on the effects of social media marketing activities on brand equity and customer response in the airline industry. Journal of Air Transport Management, 66(C), 36–41.

Shabbir, S., Kaufmann, H. R., Ahmad, I., & Qureshi, I. . (2010). Cause Related Marketing Campaigns and Consumer Purchase Intentions: The Mediating Role of Brand Awareness and Corporate Image. African Journal of Business Management, 4, 1229–1235.

Sharma, S., & Verma, H. (2018). Social Media Marketing: Evolution and Change. In Social Media Marketing. Springer Nature Link.

Shimp, T. A. (2010). Integrated marketing communications in advertising and promotion. In United States, United Kingdom, South-Western/Cengage Learning.

So, K. K., Wu, L., Xiong, L., & King, C. (2017). Brand Management In The Era Of Social Media: Social Visibility Of Consumption And Customer Brand Identification. Journal of Travel Research, 57(6), 1–16.

Su, X., Ditlev, J. A., Hui, E., Xing, W., Banjade, S., Okrut, J., King, D. S., Taunton, J., Rosen, M. K., & Vale, R. D. (2016). Phase separation of signaling molecules promotes T cell receptor signal transduction. American Association for the Advancement of Science.

Sullivan, Y. W., & Koh, C. E. (2019). Social media enablers and inhibitors: Understanding their relationships in a social networking site context. International Journal of Information Management, 49, 170–189.

Taining, Y. (2012). The decision behavior of facebook users. Journal of Computer Information Systems, 52(3), 50–59.

Tokopedia.com. (2020). 10 Merk Kosmetik Lokal Terbaik, Kualitas Internasional! Tokopedia.Com. https://www.tokopedia.com/blog/top-brand-kosmetik-lokal-terbaik/

Tsimonis, G., & Dimitriadis, S. (2014). Brand strategies in social media. Marketing Intelligence & Planning.

Upadana, M. wahyu K., & Pramudana, K. A. S. (2020). Brand Awareness Memediasi Pengaruh Social Media Marketing Terhadap Keputusan Pembelian. E-Jurnal Manajemen Universitas Udayana, 9(5).

Vukasović, T. (2013). Social Media And Its Implications For Building Brand Relationship. Modern Management Review.

Woo, H. (2019). The expanded halo model of brand image, country image and product image in the context of three Asian countries. Asia Pacific Journal of Marketing and Logistics.

Wu, S.-I., & Ho, L.-P. (2014). The Influence of Perceived Innovation and Brand Awareness on Purchase Intention of Innovation Product — An Example of iPhone. International Journal of Innovation and Technology Management.

Yusup, F. (2018). Uji Validitas dan Reliabilitas Instrumen Penelitian Kuantitatif. Jurnal Tarbiyah : Jurnal Ilmiah Kependidikan, 7(1), 17–23. https://doi.org/10.18592/tarbiyah.v7i1.2100

Downloads

Published

2025-08-20